Welcome to Business Confessionals — the digital coffee (or wine) catch-up where we unpack the messy, chaotic and sometimes ridiculous realities of running a business.

In this episode, Em and Karina bring their own confessionals and dive into three community stories — including the delusion that fuels entrepreneurship, a cheeky customer service shortcut, and a founder who lost a whale client in the most unexpected way.

Because behind every business is a few wild stories no one talks about publicly.